Privacy Policy buah77

Buah77 values the privacy of every member who trusts our platform. This Privacy Policy is provided to clearly and transparently explain how we handle your personal information, from the account registration stage through to every interaction you make on our online casino platform.

This document applies to all users who browse the buah77 website, register as a member, make deposits or withdrawals, participate in promotions, contact our customer support team, or use any other services provided under the buah77 brand.

By registering or continuing to use the buah77 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services and to contact the support team to close your account.

Buah77 complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We take full responsibility for the personal data processing we carry out and continually strive to ensure your data is handled in a safe, fair, and transparent manner.

Buah77 only collects information that is genuinely necessary to provide safe and quality services. The information we collect is as follows:

We may also collect information you provide voluntarily, such as platform feedback, customer satisfaction survey responses, or the content of conversations with our support team via live chat.

Every piece of information we collect is used for a specific and legitimate purpose. buah77 does not process your personal data for any purpose other than those stated below:

• Account Management: Creating, verifying, and maintaining your member account, including KYC checks required by compliance guidelines.
• Transaction Processing: Securely processing deposits and withdrawals, verifying payments, and preventing unauthorised transactions.
• Legal Compliance: Meeting obligations under Malaysian law, including PDPA 2010, anti-money laundering (AML) requirements, and other applicable regulatory requirements.
• Platform Security: Detecting and preventing fraud, suspicious account activity, system exploitation, and platform abuse.
• Customer Support: Handling enquiries, complaints, and support requests you submit to our team.
• Experience Personalization: Tailoring the content, promotions, and offers you see based on your usage patterns — with your consent.
• Marketing Communications: Sending information about promotions, bonuses, and special offers via email or SMS, subject to your communication preferences.
• Analytics and Improvement: Analysing aggregate usage data (without identifying individuals) to improve the platform and user experience.

Buah77 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in the course of operating the platform, we may need to share your data with certain parties in limited situations:

• Payment Service Providers: Transaction information is shared with FPX, DuitNow, Touch 'n Go eWallet, and GrabPay providers solely to process your deposits and withdrawals.
• Game Software Providers: Third-party game providers receive the technical data needed to run the games, but do not receive your full identification information.
• Government Authorities: buah77 will disclose required information to Malaysian authorities such as the Royal Malaysia Police, MACC, or the Courts when mandated by a court order or applicable law.
• KYC Service Providers: Identity verification documents are shared with PDPA-compliant, registered third-party verification services to conduct required background checks.
• Auditors and Legal Advisors: In certain cases involving compliance audits or legal proceedings, relevant information may be shared with professional advisors bound by confidentiality obligations.

All third parties that receive your data from buah77 are required to process it in accordance with data protection standards equal to or higher than those we practise. We conduct due diligence reviews on all third-party service providers before sharing any member data.

Protecting your personal data is a responsibility we take seriously. buah77 implements a comprehensive range of technical security measures and organisational procedures to keep your data protected at all times:

• 256-bit SSL Encryption: All data transmitted between your web browser and buah77's servers is encrypted using TLS 1.3 protocol with 256-bit encryption — the highest standard in the industry.
• Stored Data Encryption: Sensitive information such as bank details and KYC documents is encrypted at rest in our database using AES-256 encryption.
• Strict Access Controls: Only authorised staff with a legitimate business need may access members' personal data, and every access is logged for audit purposes.
• Two-Factor Authentication (2FA): buah77's internal systems require two-factor authentication for all staff accessing member data.
• 24/7 Monitoring: Our cybersecurity team continuously monitors the system to detect any suspicious activity or unauthorised access attempts.
• Regular Penetration Testing: The buah77 platform undergoes regular security assessments (penetration testing) conducted by independent third parties to identify and patch any vulnerabilities.

In the event of a data security incident affecting your personal information, buah77 will notify you within a reasonable timeframe in accordance with Malaysia's PDPA requirements, and will take immediate action to mitigate the impact of the incident.

Buah77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the buah77 website.

Types of cookies we use:

• Essential Cookies: These cookies are required for the platform to function properly. They allow you to log in, maintain active sessions, and access protected areas. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how visitors use our platform — such as which pages are visited most often — to help us improve website performance.
• Functional Cookies: Remembering your preferences such as language, display settings, and game choices to provide a more personalised experience on future visits.
• Analytics Cookies: Helping us understand aggregate usage patterns for the continuous improvement of the buah77 platform.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect core platform functionality. For more information on managing cookies, refer to your web browser's documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal information held by buah77. We are committed to facilitating the exercise of these rights:

To exercise any of the above rights, please contact our support team via live chat on the platform or by email at [email protected]. We will process your request within 14 business days.

Buah77 retains your personal information only for as long as necessary to fulfil the original purpose of collection, or for as long as required by applicable Malaysian law. After that period, data will be securely deleted or anonymised.

• Active Account Data: Retained for the entire duration your account remains active on the buah77 platform.
• Transaction Records: Stored for a minimum of 7 years after the transaction date in accordance with Malaysia's financial and tax legal requirements.
• KYC Documents: Stored for a minimum of 5 years after account closure in accordance with AML compliance guidelines.
• Security Logs: Stored for 1 to 2 years for security investigation and internal audit purposes.
• Support Communication Data: Stored for 2 years for reference and service improvement purposes.

Once the retention period expires, data is permanently deleted using methods that ensure it cannot be recovered. For data that has been fully anonymised (where individuals can no longer be identified), we may retain it for statistical analytics purposes without a time limit.

Buah77 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or business practices. All changes will take effect as soon as the latest version is published on this website.

For material changes or those that significantly affect your rights, buah77 will:

• Displaying a clear notice on the platform's home page for at least 7 days before changes take effect.
• Sending email notifications to your registered address.
• Updating the "Last Updated" date shown at the top of this page.

Continued use of the buah77 platform after a policy change takes effect is considered your acceptance of the latest version of the Privacy Policy. We therefore encourage you to review this page periodically, especially whenever you receive an update notice from us.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our team is ready to assist. We are committed to providing transparent and thorough responses within the designated timeframe.

You can contact buah77's Data Protection Officer via:

• Email: [email protected] — for privacy-related enquiries and data rights requests
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform
• Response Time: We aim to respond to all privacy enquiries within 3 business days, and to resolve more complex cases within 14 business days.

If you believe buah77 has failed to handle your privacy complaint satisfactorily, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) under the Ministry of Digital.